Portal overview
Organisers use the Customer Portal after sign-in to manage organisations, members, billing, worlds, player access, teams, boosts, and Labs. The Portal is also where participants discover events, so organiser-facing setup directly affects the player experience.
Main jobs in the Customer Portal
- Discover and register for events from Events.
- View activity from followed players and organisations from Feed.
- Review organisation activity from Dashboard.
- Create and configure worlds from Worlds.
- Manage organisation members, roles, plans, and billing from Organisation.
- Update your own profile and email from Account settings.
- Open Labs when your organisation plan includes them.
The Customer Portal is not the world map. To play, join an event and use Access when the event is live. To build challenges, open a world and click Enter control panel.
In this section
- Dashboard - Overview of registrations, active/upcoming events, recent sign-ups
- Account settings - Your profile, email verification, and role preference
- Worlds - Create and manage events; settings (appearance, schedule, access), access and visibility types, users and participant invites, teams & invite codes, entering your world, boosts
- Organisations - Your workspace; organisation settings, plans & billing, inviting collaborators
- Labs - Lab-style courses for learning and practice; how participants access them (plan-dependent)
Common setup path
- Create or select an organisation.
- Confirm the organisation plan and limits.
- Create a world from Worlds.
- Open View details to configure dates, access type, team size, branding, scoreboard, and integrations.
- Invite world users or create teams if you want to pre-seed access.
- Click Enter control panel to add challenges, categories, progression, and announcements.